Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required, such as a receipt. Merchandise may be returned at any center, but it must be returned to the same area of the center as the original purchase location. Online purchases may be subject to different refund policies.

Services or programs may be cancelled at the location where the service or program is or was to be provided, subject to any specific terms and conditions in contracts applicable to the service or program.

A primary or partner member may terminate the membership (or any member may remove or terminate himself or herself from a membership) for any reason by coming into Ochsner Fitness Center and filling out a termination request form. To avoid charges in the upcoming month, that form must be filled out and turned into a membership representative BEFORE the 20th of the previous month. To provide written notice of termination, you must complete a termination request form in person at the center or send a letter request via certified mail (return receipt requested) to the center. We do not accept termination requests by phone, email, fax or online.

Upon written notice of termination, you may terminate your membership within 3 days of its activation, provided you have not previously cancelled a membership with Ochsner Fitness Center. If we receive your written notice within 3 days of activation of your membership, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership.

You may cancel fitness programs (e.g., personal training, nutrition coaching), group classes (e.g., Box N Burn and youth fitness classes), and private or individual classes (e.g.,  Private Training) only by hand delivering or sending written cancellation notice to the relevant Department Head at the center where the services were to be provided and by contacting your individual trainer, instructor or coach. We will refund all amounts paid if we receive your written cancellation notice within three (3) business days of the date you purchased the program or classes or at any time before your first session has been serviced, whichever is later. If we receive your cancellation notice after your first session has been serviced, we will not refund any amount you have already paid, but we will service your paid sessions on the schedule then in effect. Unused sessions expire one year from purchase. We will not refund any amount for a scheduled session that you fail to attend or fail to reschedule or postpone (by contacting your designated trainer, instructor or coach) at least 24 hours in advance. We will provide a refund or credit for programs or classes that we cancel if we cannot find a suitable alternative for the registrant.

Unless otherwise required by law, we will issue refunds only to the payor as follows:

• Credit Card - Payments made via credit card will be refunded to the same credit card account used at the time of purchase.
• Cash or Check - Payments made via cash, check or bank withdrawal may be refunded by means of a Ochsner Fitness Center gift card, membership dues credit, or check. Refunds for payments by check will be processed within 30 days, unless the payor provides a copy of the cleared bank draft or check from his or her financial institution in which case the refund may be made more quickly.
• EFT from Bank Account - Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a Ochsner Fitness Center gift card, membership dues adjustment credit, or credit to the payor's original bank account. Refunds will be processed within 30 days.
• Gift Card - Payments made via gift card will be refunded to a Ochsner Fitness Center gift card.